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FAQ

PineConnector FAQ — TradingView to MT4 & MT5

Frequently asked questions about PineConnector, the bridge that connects TradingView alerts to MetaTrader 4 and MetaTrader 5 for automated trading. Below you'll find answers about our 14-day free trial, plans (Starter, Advanced, Professional), VPS compatibility, latency, error troubleshooting, and more. PineConnector is trusted by 66,000+ retail traders across 117 countries, processes over 167 million signals, and operates with typical end-to-end latency under 1 second.

66,000+ Trusted traders
167M+ Signals processed
<1s Typical latency
14-day Free trial

⚡ New to PineConnector? Start your 14-day free trial with full Advanced plan access. No credit card required.

Getting Started with PineConnector

What is PineConnector?

PineConnector is a user-friendly bridge that enables retail traders to auto-execute TradingView alerts on MT4 and MT5 without coding. Trade FX, indices, commodities, cryptocurrencies, and other symbols across any MT4 and MT5 broker plus leading prop firms — with typical latency under 1 second.

Beyond the core bridge, PineConnector includes detailed trading analytics, flexible no-code automation tasks, and real-time email and Telegram notifications.

How do I contact PineConnector support?

Click the blue chat icon at the bottom right corner of any PineConnector page, or visit our support page. Our 24/5 live support team has a median response time of 3 minutes 9 seconds and an 89.4% satisfaction score.

What are PineConnector's support hours?

Our support team is available 24/5 from the pre-market open until just before market close for the week. Support is closed on weekends and local public holidays.

14-Day Free Trial

How long is the PineConnector free trial?

PineConnector offers a 14-day free trial with no credit card required. The trial gives you full Advanced plan access, including 3 instances and all premium features, so you can fully evaluate the platform before subscribing.

Who qualifies for the free trial?

All new users qualify for a 14-day free trial.

Note: Creating another account does not entitle you to another free trial.

How does the 14-day free trial work?

When you create your account, the 14-day trial begins automatically on the Advanced plan. You can check your expiration date on the License page in the PineConnector Portal.

The Advanced plan trial gives you 3 instances and access to all Advanced features including Signal Authentication, Symbol Mapping, Multi-Instance Signals, and full EA capabilities.

What happens after my free trial ends?

After 14 days, the EA automatically removes itself from your MetaTrader platform and your license ID will no longer log in. To continue using PineConnector, subscribe to a Starter, Advanced, or Professional plan.

Does the free trial limit any features?

No — features and execution speed during the trial are exactly the same as the paid Advanced plan.

Can I move my trial license to a different account?

Yes. You can use the trial on any MT4 or MT5 account — demo or live — at any time, as long as you don't exceed the maximum 3 instances at the same time.

If you need to connect to more than 3 accounts simultaneously, consider upgrading to the Professional plan (10 accounts) after your trial.

License Management

Can I transfer my license to a different trading account?

Yes. Your licenses are not tied to any specific trading account. As long as you have available instances, you can connect to new trading accounts — live or demo, MT4 or MT5, with any broker.

How do I manage my instances and licenses?

Manage both your instances and licenses through the PineConnector Portal. See the Instances & Licenses guide for full details.

How does the license expiration date work?

Expiration is calculated in UTC (GMT+0). For example, if your license expires on 1 January 2026, your access ends at 00:00 UTC on 1 January 2026.

Portal & Security Features

What is Signal Authentication?

Signal Authentication is a security mechanism that ensures the secure transmission of trading signals from TradingView to MetaTrader by validating each signal with your secret key. Only alerts containing the correct key are executed.

Learn more about Signal Authentication →

What is Symbol Mapping?

Symbol Mapping enables you to effortlessly convert incoming symbol names from TradingView to those used by your broker — for example, mapping BTCUSD to BTCUSD.x or any broker-specific naming convention.

Learn more about Symbol Mapping →

TradingView Alerts

Why am I getting the "triggered too often" error on TradingView?

TradingView has a limit of 15 alert triggers per 3 minutes. If your alert exceeds this frequency, TradingView will automatically disable it to prevent overloading.

TradingView source documentation →

Pricing & Plans

What subscription plans does PineConnector offer?

PineConnector offers three subscription plans tailored to your trading needs. Annual billing saves 33% (4 months free).

Plan Accounts Annual Monthly
Starter 1 $26/mo ($312/yr) $39/mo
Advanced up to 3 $53/mo ($632/yr) $79/mo
Professional up to 10 $106/mo ($1,272/yr) $159/mo

All plans include: TradingView to MetaTrader bridge, <1 second typical latency, unlimited signals, any MT4/5 broker support, leading prop firms, Signal Authentication, and Symbol Mapping.

Higher tiers add: detailed analytics, premium tasks, Telegram notifications (Advanced+), priority support (Professional).

View full pricing details and feature comparison →

What payment methods does PineConnector accept?

For automatic, recurring subscriptions we accept Mastercard, Visa, American Express, and PayPal.

What is your refund policy?

We provide a 14-day free trial without collecting credit card information so you can evaluate the platform with minimal risk. For this reason, we do not facilitate refunds.

Need a longer trial? If you require additional time to evaluate the product, please reach out to support.

How can I cancel my subscription?

Cancel anytime on the subscriptions page in your PineConnector Portal.

MetaTrader Platform Setup

Can the trading accounts be on separate PCs?

Yes — your trading accounts can be on separate computers or VPS instances.

Do I have to leave TradingView or Chrome open?

No — only your MetaTrader has to be running. TradingView alerts are processed via webhook on PineConnector's cloud infrastructure (built on Microsoft Azure).

Is PineConnector compatible with a VPS?

Yes. PineConnector EAs work with VPS environments running:

  • Windows Server 2016, 2019, or 2022
  • Windows 10 or 11

Make sure your VPS provider allows DLL imports.

Looking for a guaranteed-compatible VPS? Consider the PineConnector VPS (from $30/month). To find the optimal VPS location for your broker, use the VPS Location Checker.

Why is the EA license info not showing on my chart after I enter my License ID?

This usually means you're on an unsupported OS. Use Windows Server 2016/2019/2022 or Windows 10/11.

Older versions including Windows 8 and Windows Server 2012 are not compatible. If you need a compatible VPS, see the PineConnector VPS.

Can I use the default MT4/5 or the broker-supplied version?

Either works. PineConnector is compatible with both the default MetaTrader and broker-supplied versions.

How do I access the Symbols List on MetaTrader?

Important: When specifying symbols in your syntax, ensure they match the "Symbol" column exactly. Symbols are case-sensitive — for example, EURUSD is NOT the same as eurusd.

Press CTRL+U on your keyboard, or find it in the header under View → Symbols.

View visual walkthrough on docs →

How do I access the Experts tab on MetaTrader?

Open the Toolbox pane, then click Experts at the bottom. You'll see signal-processing output from the EA showing how each signal is processed.

View visual walkthrough on docs →

How can I access the Experts log after closing MetaTrader?

To access historical Experts logs:

  1. Click Open Data Folder or press CTRL+SHIFT+D
  2. In the folder, open MQL5
  3. Open the Logs folder
  4. Sort by Date Modified and open the file by name (file names use YYYYMMDD format)

View visual walkthrough on docs →

How do I access the Journal tab on MetaTrader?

Open the Toolbox pane, then click Journal at the bottom.

How can I check Global Variables on MetaTrader?

Click Tools at the top of MetaTrader → Global Variables, or press F3.

Expert Advisor (EA)

Do I have to update the EA each time there's a new version?

No, but we recommend updating when convenient. View the changes and additions for each version on our Product Roadmap.

Do I need an EA on every symbol I want to trade?

No. You only need 1 instance on any timeframe and any symbol — this lets your MetaTrader terminal connect to our server. With 1 license and 1 instance, you can trade all symbols in your symbol list.

How can I avoid multiple trades opening at the same time?

Use the Pyramiding EA feature. See the EA Guide for configuration details.

How does PineConnector handle trade volume?

PineConnector processes your trade volume in two stages:

1. Determine the target lot size

Based on the Volume Type setting in the EA inputs:

  • Fixed Lot size sent in your TradingView alert, OR
  • A lot size we calculate based on your setting (Dollar Amount, % of Balance, % of Equity Loss, etc.)

2. Validate and adjust

  1. Min/Max check: If the target is below the broker's Minimum Lot or above the Maximum Lot for that symbol, the order is rejected (reason logged in MetaTrader's Experts log).
  2. Lot Step rounding: If within limits, the volume is rounded to match the broker's required Lot Step. Example: with Lot Step 0.01, a target of 0.029 becomes 0.03.

Important: Rounding may result in a final volume slightly higher than the original target. The adjusted volume is used for further checks (margin, etc.) before placing the trade.

Signals & Logs

What is the Signals Log?

The Signals Log provides a detailed record of every trading signal received, with exact timestamps showing when each signal arrives at your MetaTrader terminal — giving complete transparency to track, verify, and review all signals.

What is the Signal ID of an order or position?

You can find the Signal ID in the order's comments section, provided you haven't replaced the default comment with your own using comment=. A Signal ID may include both letters and numbers, for example 006AF or 6623.

Where can I find the Alerts Log on TradingView?

The Alerts log is at the bottom right corner of your TradingView terminal, with Alerts selected in the right vertical column.

Addressing entry discrepancies: If you see differences between your TradingView entries and MetaTrader's order records:

  1. Cross-check your TradingView Alerts log against the PineConnector Signals Log.
  2. Once those match, evaluate the Experts output — it shows how your signal is being processed by the EA.

Don't compare only your TradingView chart to your MetaTrader trade log — there may be errors in your entry coding, alert misconfiguration, or both.

Multi-Account Trading

What is multi-instance signals?

Multi-instance signals is when you have multiple trading accounts connected to a single License ID. Sending an alert to that License ID replicates the trade instructions to all connected trading accounts simultaneously — perfect for traders managing multiple accounts or running prop firm challenges.

Learn more about Multi-Instance Signals →

Errors & Troubleshooting

How do I fix common PineConnector errors (130, 131, 132, 4051, 4106, etc.)?

Solutions for common errors are in our comprehensive Error Guide, including:

Error codes covered: 130, 131, 132, 133, 134, 4017, 4051, 4106, 4109, 4752, 4756, and "zero divide" errors.

Why isn't my EA taking trades from TradingView signals?

There can be several reasons including alert syntax errors, signal authentication mismatch, OS incompatibility, or DLL import restrictions. See the Trades Not Triggering section of our Error Guide for full troubleshooting steps.

Data Protection & Privacy

Is my data private and safe with PineConnector?

Yes. We take data privacy and security seriously. PineConnector only collects what's necessary to convert TradingView alerts into MetaTrader trades:

  • Your TradingView alert message sent to our server
  • Your trading account number
  • Your trading account name

We do NOT collect your broker login details, account balance, historical positions, or currently open positions.

Our infrastructure is built on Microsoft Azure, ensuring enterprise-grade security and reliability.

Latency & Performance

What kind of latency can I expect with PineConnector?

PineConnector processes over 200,000 signals daily with typical end-to-end latency under 1 second.

Based on data from 300,000+ signals (MT5 EA v3.42), here's the latency breakdown:

  1. Server processing: ~16ms (median)
  2. Network transit to MetaTrader: ~131ms (median)
  3. EA processing: 100-200ms (depends on your computer specs and EA configuration)
  4. Broker order execution: 1-100ms (depends on broker infrastructure)

For consistent latency under 10ms, use a VPS located near your broker's servers.

While external webhook delivery times (e.g. from TradingView) are beyond our control, our infrastructure is engineered to be fast, reliable, and scalable on Microsoft Azure.

Why is there a price difference between TradingView and MetaTrader?

Several reasons can cause price or quote differences between TradingView and MetaTrader:

  • Data feed differences: TradingView and MetaTrader may use different data feeds with slight variations.
  • Spreads: Brokers have different spreads, leading to slight quote differences.
  • Execution delay: A delay on one platform can make prices appear different.
  • Market volatility: Prices fluctuate rapidly — values may not be identical at the same moment even with the same data feed.

Slight differences are normal and not cause for alarm.

Recommendation: Use market orders (buy/sell) instead of pending orders, and pip- or percentage-based targets instead of price-based ones. While there's a consistent discrepancy in prices, the overall trend and fluctuations are comparable between platforms.

Maximize trading performance: Trigger your alerts based on the broker's data source available on TradingView for better trading consistency.

View our recommended broker →

What is repainting in TradingView and how does it affect signals?

Repainting refers to the difference in script behavior when running in real-time compared to historical prices. It's widespread and stems from many factors. More than 95% of indicators repaint, including commonly used ones like MACD and RSI — they show different values on historical and real-time bars.

Categorization of repainting types:

Type Definition Acceptable?
Widespread & often acceptable Recalculation during the real-time bar (e.g. MACD, RSI) If user is aware, can live with it, or can circumvent it
Misleading Plotting in the past, calculating real-time results that can't be replicated on historical bars, relocating past events (e.g. Ichimoku, pivot scripts) If user is aware, can live with it, or can circumvent it
Unacceptable Scripts using future information; strategies on non-standard charts; scripts using real-time intrabar timeframes to generate alerts or orders No
Unavoidable Revision of historical feeds by data suppliers; varying starting bar on historical bars No

Read TradingView's full documentation on repainting here (strong coffee recommended).